OVERVIEW
Welcome to Penmery!
These Terms of Service ("Terms") govern your access to and use of https://penmery.com, including its content, features, products, and related services (collectively, the "Services").
Throughout these Terms, "Penmery," "we," "us," and "our" refer to the operator of this online store.
Penmery specializes in lighting products and also offers a selection of furniture. Our online store is powered by Shopify, which provides the e-commerce platform supporting our Services.
By accessing our website, placing an order, or otherwise using our Services, you agree to these Terms and the policies incorporated by reference, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please review these Terms carefully before making a purchase. They contain important information about orders, payments, shipping, cancellations, product warranties, and legal responsibilities.
Nothing in these Terms limits or excludes consumer rights that cannot lawfully be waived.
SECTION 1 – ELIGIBILITY AND CUSTOMER ACCOUNTS
To place an order, you must be legally capable of entering into a binding purchase agreement under applicable law.
You agree to provide accurate, current, and complete information when creating an account, placing an order, or communicating with our customer service team.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account, except where responsibility cannot lawfully be assigned to you.
Please notify us promptly if you suspect unauthorized access to your account.
Customer accounts may not be transferred, sold, or assigned to another person without our prior written consent.
SECTION 2 – PRODUCTS AND PRODUCT INFORMATION
Penmery specializes in lighting products, including chandeliers, pendant lights, wall sconces, ceiling lights, and other lighting fixtures. We also offer a selection of furniture.
We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, materials, finishes, specifications, and other relevant information.
However, slight differences in color, texture, finish, and appearance may occur due to photography, lighting conditions, screen settings, natural material characteristics, and manufacturing processes.
For lighting products, customers should carefully review specifications such as fixture dimensions, suspension length, light source requirements, voltage compatibility, mounting method, and installation requirements before purchasing.
For furniture, customers should review dimensions, materials, finishes, weight, and delivery access requirements to ensure suitability for their intended space.
Product dimensions and weights may be approximate unless expressly stated otherwise. Minor variations associated with craftsmanship or production processes do not necessarily constitute defects.
Custom and Made-to-Order Products
Certain lighting fixtures and furniture pieces may be manufactured or customized according to customer-selected specifications.
These may include custom dimensions, materials, finishes, configurations, suspension lengths, or other agreed features.
Customers are responsible for carefully reviewing and confirming their specifications before production begins.
If a material change affects an accepted order, we will notify the customer and provide appropriate options.
Nothing in this section limits remedies for defective products, incorrect items, or products that materially differ from the agreed specifications under applicable law.
SECTION 3 – ORDERS AND ORDER ACCEPTANCE
Placing an order constitutes an offer to purchase the selected products.
An automated order acknowledgment does not necessarily constitute final acceptance. An order is accepted when Penmery confirms it for fulfillment, subject to applicable law.
We may decline or cancel orders for legitimate reasons, including product unavailability, suspected fraud, payment verification issues, or material pricing errors.
If an order cannot be fulfilled after payment has been collected, we will arrange an appropriate refund in accordance with applicable law.
Customers should carefully review all order details before completing their purchase, including:
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Product model and quantity
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Dimensions and selected variations
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Materials and finishes
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Lighting specifications, where applicable
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Delivery address and contact information
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Customization requirements
Order changes, cancellations, returns, and refunds are governed by our applicable policies.
Shipping Policy:
https://penmery.com/policies/shipping-policy
Return & Refund Policy:
https://penmery.com/policies/refund-policy
SECTION 4 – ORDER CANCELLATIONS AND MODIFICATIONS
We understand that customers may occasionally need to cancel or modify an order.
Cancellation Within 24 Hours
Orders may be canceled without a cancellation charge within 24 hours of purchase, provided production has not begun and the order has not been dispatched.
Cancellation After 24 Hours
Cancellation requests submitted more than 24 hours after purchase may be subject to a cancellation fee of up to 5% of the original order amount, where permitted by applicable law and justified by relevant processing or preparation costs.
Custom and Made-to-Order Products
Customized and made-to-order lighting fixtures or furniture generally cannot be canceled once production has begun solely due to a change of mind.
This restriction does not affect cancellation rights or other remedies required by applicable law.
Orders Already Shipped
Once an order has been transferred to the shipping carrier, it cannot ordinarily be canceled through our standard cancellation process.
Any subsequent return request will be reviewed according to our Return & Refund Policy.
Order Modifications
Customers may request changes to dimensions, finishes, quantities, shipping addresses, or delivery arrangements before dispatch.
Approval depends on the production and shipping status.
Additional costs or processing time may apply. We will request customer approval before proceeding with modifications that require additional payment.
SECTION 5 – PRICING AND PAYMENT
All prices are displayed in the currency indicated on our website.
Prices and promotional offers may change without prior notice. However, the agreed price of an accepted order will not be changed without an appropriate legal or contractual basis and, where required, customer consent.
Free standard shipping is available as described in our Shipping Policy.
Optional air freight, express shipping, special delivery arrangements, applicable taxes, customs duties, or other disclosed charges may apply.
Additional shipping charges requested after purchase will be quoted separately and require customer approval before collection.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments are processed through authorized payment service providers.
SECTION 6 – ORDER PROCESSING, SHIPPING AND DELIVERY
Our estimated order processing time is generally 14–20 calendar days.
Processing may include order verification, manufacturing, quality inspection, and packaging.
Custom lighting fixtures and furniture may require additional production time depending on their specifications.
Shipping Methods
Our standard shipping method is ocean freight.
Estimated transportation times after dispatch are:
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Standard Ocean Freight: Approximately 3–4 weeks.
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Air Freight: Approximately 7–14 days.
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Express Shipping: Approximately 7–14 days.
Transportation estimates do not include order processing time.
These timelines are estimates rather than guaranteed delivery dates.
Delays may occur due to customs inspections, weather, port congestion, carrier operations, or other circumstances beyond our reasonable control.
Delivery Responsibilities
Customers must provide accurate shipping addresses, contact information, and any necessary delivery instructions.
Additional costs resulting from incorrect addresses, unsuccessful delivery attempts, or refused shipments may apply where properly disclosed and legally permitted.
For large lighting fixtures or furniture, customers may need to arrange suitable unloading assistance or equipment when standard delivery does not include unloading or installation.
Any optional delivery or installation services will be subject to separate availability, quotations, and agreed terms.
Risk of loss generally passes to the customer upon successful delivery to the agreed destination, subject to applicable law and the circumstances of delivery.
Shipping Damage
Customers should inspect packages promptly upon delivery and retain the original packaging until the products have been checked.
If damage or missing components are discovered, please contact our support team as soon as possible.
Full shipping information is available at:
https://penmery.com/policies/shipping-policy
SECTION 7 – RETURNS, REFUNDS AND EXCHANGES
Penmery does not generally accept returns or exchanges of non-defective lighting fixtures or furniture solely due to personal preferences or a change of mind.
Examples include:
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Disliking the color, style, finish, or overall appearance.
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Ordering an incorrect size, model, or product variation.
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Finding that the product does not match personal decorating preferences.
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Changing your mind after placing or receiving an order.
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No longer needing or wanting the purchased product.
Customers are encouraged to carefully review product specifications and contact us with any questions before purchasing.
Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, incorrect, or materially different from the agreed specifications, customers may qualify for an appropriate remedy.
Depending on the circumstances and applicable law, remedies may include:
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Replacement components
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Repair assistance
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Product replacement
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Exchange
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Partial or full refund
Customers are encouraged to report visible shipping damage or missing components within 48 hours of delivery and provide photographs of the product and packaging.
This recommended reporting period does not eliminate statutory rights for defects or issues discovered later.
For complete information, please review our Return & Refund Policy:
https://penmery.com/policies/refund-policy
SECTION 8 – LIGHTING INSTALLATION AND ELECTRICAL SAFETY
Lighting products must be installed and operated according to their specifications and any supplied installation instructions.
We strongly recommend that hardwired lighting fixtures be installed by a qualified electrician or appropriately licensed professional where required by local regulations.
Before installation, customers or their installers should verify:
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Electrical voltage compatibility
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Fixture weight and mounting requirements
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Ceiling or wall structural support
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Required electrical connections
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Applicable local electrical and building codes
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Suitability for the intended indoor or outdoor environment
Customers should not modify electrical components, exceed recommended wattage limits, or use fixtures in unsuitable environments.
Improper installation, unauthorized modification, or use contrary to supplied instructions may cause damage or create safety hazards.
Penmery is not responsible for damage caused solely by improper installation, misuse, or unauthorized modification, except where liability cannot lawfully be excluded.
If a customer believes a product presents a safety concern, they should discontinue use and contact our support team.
Nothing in this section excludes liability for manufacturing defects or other matters for which Penmery is legally responsible.
SECTION 9 – FURNITURE USE AND CARE
Furniture should be assembled, installed, maintained, and used according to any supplied instructions.
Customers should ensure that furniture is suitable for its intended location and use.
Natural or manufactured materials may display minor variations in grain, texture, color, or finish.
Customers should follow applicable care instructions to help maintain product condition and avoid damage.
Damage caused solely by misuse, improper assembly, unauthorized alterations, or unsuitable environmental conditions may not qualify as a manufacturing defect.
This does not affect remedies available for defective or incorrectly supplied products.
SECTION 10 – INTELLECTUAL PROPERTY
All website content, including text, photographs, product designs, illustrations, graphics, logos, trademarks, and other materials, belongs to Penmery or its respective rights holders.
Such content is protected by applicable intellectual property laws.
Customers may access and use the website for lawful personal shopping and related purposes.
Unauthorized reproduction, distribution, commercial exploitation, or modification of protected materials is prohibited, except where permitted by applicable law.
SECTION 11 – THIRD-PARTY TOOLS AND SERVICES
Certain website functions may rely on third-party applications, payment processors, analytics providers, or other technology services.
These services may be governed by additional terms and privacy policies established by their respective providers.
We are not responsible for independently operated third-party services beyond the responsibilities imposed on us by applicable law.
SECTION 12 – THIRD-PARTY LINKS
Our website may contain links to third-party websites or online services.
These websites are operated independently and may have different terms, policies, and privacy practices.
Penmery does not control or guarantee the accuracy, security, or availability of third-party content.
We encourage customers to review the relevant policies before interacting with external websites.
SECTION 13 – RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify.
Shopify provides the e-commerce technology used to operate our website and facilitate certain shopping functions.
Unless otherwise expressly stated, purchases made through our website are transactions between customers and Penmery.
Shopify's responsibilities are governed by its applicable terms and legal obligations.
Nothing in these Terms excludes any rights or remedies that cannot lawfully be waived.
SECTION 14 – PRIVACY AND PERSONAL INFORMATION
We collect and process personal information as described in our Privacy Policy.
This may include information required for order processing, payment verification, delivery arrangements, customer support, website improvement, and permitted marketing activities.
Customers may have rights regarding their personal information depending on applicable privacy laws.
For more information, please review:
https://penmery.com/policies/privacy-policy
SECTION 15 – CUSTOMER REVIEWS AND FEEDBACK
We welcome customer reviews, photographs, suggestions, and other feedback relating to our products and Services.
By voluntarily submitting content to us for publication or promotional use, you confirm that you have the necessary rights to share it.
You grant Penmery a non-exclusive, worldwide, royalty-free license to reproduce, display, distribute, and adapt the submitted content for reasonable website, customer service, and promotional purposes, subject to applicable law and any agreed restrictions.
You retain ownership of your original content.
Submitted content must not violate applicable laws, infringe third-party rights, or contain unlawful or misleading material.
We may moderate or remove content where reasonably necessary to comply with law, protect users, or maintain the integrity of our Services.
SECTION 16 – ERRORS, INACCURACIES AND OMISSIONS
We make reasonable efforts to ensure that website information is accurate.
Occasionally, product listings, pricing, promotions, availability, or specifications may contain errors.
We reserve the right to correct inaccuracies and update information when necessary.
If a material error affects an order that has already been placed, we will contact the customer where appropriate.
If an order cannot be fulfilled because of such an error, we will provide an appropriate refund in accordance with applicable law.
We will not impose additional charges on an accepted order without an appropriate legal basis and any required customer agreement.
SECTION 17 – PROHIBITED USES
Customers may not use our website or Services for unlawful, fraudulent, abusive, or harmful purposes.
Prohibited activities include:
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Providing fraudulent payment or account information.
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Attempting unauthorized access to website systems.
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Introducing malicious software or harmful code.
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Infringing intellectual property or privacy rights.
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Using the Services to harass, threaten, or defraud others.
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Interfering with website security or functionality.
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Misusing website content for unauthorized commercial purposes.
We may restrict access or take appropriate action in response to violations, subject to applicable law.
SECTION 18 – SUSPENSION AND TERMINATION
We may suspend or terminate access to certain Services where reasonably necessary due to suspected fraud, serious violations of these Terms, security concerns, or legal requirements.
Where appropriate, we may provide notice and an opportunity to resolve the issue.
Termination of website access does not automatically cancel existing contractual obligations or remove customer rights relating to accepted orders.
Any outstanding payments, refunds, or other obligations will be handled in accordance with applicable law.
SECTION 19 – WARRANTIES AND DISCLAIMERS
We aim to provide products that meet their descriptions and applicable quality and safety requirements.
Product-specific warranties, where offered, will be described in the relevant product information or accompanying documentation.
Except for express warranties and rights that cannot legally be excluded, our website and its informational features are provided on an "as available" basis.
We do not guarantee uninterrupted website access or that all website functions will be error-free at all times.
To the extent permitted by applicable law, implied warranties may be limited or excluded only where such limitations or exclusions are legally valid.
Nothing in these Terms excludes statutory product warranties, consumer guarantees, or remedies for defective or nonconforming goods.
SECTION 20 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Penmery will not be liable for indirect, incidental, special, or consequential losses arising from use of the Services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, personal injury, defective products, or other matters where exclusion or limitation is prohibited by law.
These Terms do not remove customers' rights to legally available remedies for orders that are not fulfilled as agreed.
SECTION 21 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify Penmery against reasonable third-party claims, losses, and expenses arising directly from your unlawful use of the Services, infringement of third-party rights, or material breach of these Terms.
This obligation does not apply to claims caused by Penmery's own negligence, misconduct, or breach of applicable law.
Nothing in this section imposes an obligation that is prohibited by applicable consumer protection laws.
SECTION 22 – SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed to the extent necessary.
The remaining provisions will continue in effect, provided they can operate consistently with applicable law.
SECTION 23 – ENTIRE AGREEMENT AND WAIVER
These Terms, together with the policies incorporated by reference and any agreed order-specific terms, constitute the agreement governing use of our Services and purchases made through our website.
Failure to enforce a particular provision does not automatically constitute a waiver of our right to enforce it later.
Nothing in this section overrides mandatory consumer rights or representations that cannot lawfully be excluded.
SECTION 24 – ASSIGNMENT
Customers may not transfer their contractual rights or obligations without our prior written consent, except where applicable law permits otherwise.
Penmery may transfer its rights or obligations in connection with a legitimate business transaction, provided such transfer does not unlawfully reduce customer rights or protections.
SECTION 25 – GOVERNING LAW
These Terms are generally governed by the laws of the State of Colorado, United States, without regard to conflict-of-law principles.
However, this provision does not deprive customers of mandatory consumer protections or other rights that apply under the laws of their place of residence or another applicable jurisdiction.
SECTION 26 – CHANGES TO THESE TERMS
We may update these Terms periodically to reflect changes in our business operations, website functionality, policies, or legal requirements.
Updated Terms will be published on our website with a revised "Last Updated" date.
Material changes will be communicated where required by applicable law.
Changes will not retroactively alter the essential terms of an already accepted order without an appropriate legal basis and any required customer agreement.
Continued use of the Services after updated Terms take effect may constitute acceptance to the extent permitted by applicable law.
SECTION 27 – HEADINGS AND INTERPRETATION
Section headings are included for convenience and do not affect the interpretation of these Terms.
References to applicable law include mandatory consumer protection requirements that may apply to a particular transaction.
SECTION 28 – CONTACT INFORMATION
If you have questions about these Terms, our products, or your order, please contact us.
Penmery Customer Support
Website: https://penmery.com
Address: 1500 N Grant St Ste R, Denver, CO 80203, US
Email: support@penmery.com
Phone: +1 (720) 599-6363
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)
Thank you for choosing Penmery.
