Frequently Asked Questions

We offer a curated selection of lighting and furniture for residential and commercial spaces. Our lighting collection includes chandeliers, pendant lights, wall sconces, ceiling lights, table lamps, and floor lamps.

Our designs explore materials such as crystal, glass, alabaster, and metal, with an emphasis on thoughtful details and refined finishes.

The ideal size depends on your room dimensions, ceiling height, furniture layout, and intended placement.

If you're unsure, share your space dimensions and a few photos with our team. We'll help you explore suitable proportions and hanging heights.

Yes, all of our lighting fixtures come with light bulbs included, so you won't need to purchase them separately.

Yes, all of our lighting fixtures support dimming. Please refer to the specifications on each product page for detailed dimming information and compatibility requirements.

Our lighting fixtures are primarily designed for indoor use, but we can customize them for outdoor applications upon request.

Please contact us before placing your order or leave a note at checkout specifying your outdoor installation requirements so our team can confirm the appropriate customization.

Yes. Many of our lighting designs can be customized in size, proportions, finishes, materials, and selected design details, subject to technical feasibility.

Visit our Customization Service to learn more.

Custom lighting production typically takes approximately 6–8 weeks after final design approval.

The timeline may vary depending on design complexity, materials, and production requirements. Shipping time is additional.

For eligible custom projects, our team can provide technical drawings and available 3D visualizations to help you review dimensions, proportions, and design details before production.

Explore our 3D Visualization Services.

Yes. We welcome inquiries from interior designers, architects, and trade professionals. Our team can assist with product selection, customization, and project requirements.

Learn more about our Trade Program.

Delivery timelines vary depending on the product, availability, production requirements, shipping method, and destination.

Custom-made products require additional production time. For an estimated delivery schedule, please contact our team before placing your order.

Free standard shipping is available to eligible delivery areas. Additional charges may apply depending on the destination, product size, or special delivery requirements.

Please review our Shipping Policy for applicable details.

Tracking information will be provided when available after your order has shipped. Carrier tracking updates may take some time to appear.

Installation arrangements depend on the product and delivery location. Please contact our team to discuss available options.

For electrical lighting fixtures, we recommend installation by a qualified electrician.

Please inspect the outer packaging and product carefully upon delivery. Keep all packaging materials until you have confirmed that the order is complete and undamaged.

If you notice damage or missing components, contact us promptly with your order number and supporting photos.

Eligible products may be returned within 30 days of delivery, subject to our return conditions.

Return eligibility, shipping costs, and applicable fees depend on the circumstances and product type. Please review our Refund & Return Policy before requesting a return.

Email support@penmery.com with your order number, the item you wish to return, and the reason for your request.

Our support team will review your request and provide the applicable return instructions. Please do not ship items back before receiving return authorization.

Please contact us as soon as possible if you need to cancel or modify an order.

Eligibility and any applicable charges depend on the order status and whether production or shipping has begun.

See our Shipping & Cancellation Policy.

Please contact our support team promptly with your order number and clear photos of the packaging and affected product.

We will review the issue and advise on an appropriate resolution in accordance with our policies and applicable law.

Warranty coverage may vary by product. Please refer to the warranty information on the relevant product page or contact our team for confirmation.

We accept supported credit and debit cards. Additional payment options may be displayed at checkout depending on your location and payment eligibility.

Payments are processed through the secure payment methods available at checkout. Please use the official Penmery website when placing your order.