Privacy Policy

At Penmery, we value your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how Penmery ("we," "us," or "our") collects, uses, shares, and protects personal information when you visit https://penmery.com, purchase our products, contact our customer service team, or otherwise interact with our website and related services (collectively, the "Services").

Our online store is powered by Shopify, which provides the technology and infrastructure supporting our e-commerce operations.

By using our Services, you acknowledge that you have been provided with this Privacy Policy. Where consent is required by applicable law, we will request it separately.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

Personal and Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Order and Transaction Information

  • Products viewed, added to your cart, or purchased

  • Order history and transaction details

  • Payment status and confirmation

  • Shipping and delivery information

  • Return, refund, and exchange records

Payment Information

Payments are processed through Shopify and our authorized payment service providers.

Depending on the payment method selected, payment-related information may be collected and processed to complete transactions, verify payments, prevent fraud, and issue refunds.

We do not require customers to provide complete payment card details through ordinary customer service communications.

Account Information

If you create a customer account, we may process your account credentials, preferences, saved addresses, and other information associated with your account.

Technical and Browsing Information

We may automatically collect information such as:

  • IP address

  • Device type and operating system

  • Browser type and settings

  • Website pages visited

  • Browsing and shopping activity

  • Cookies and similar technology identifiers

Customer Communications

We may retain information provided when you contact us regarding orders, product inquiries, shipping, returns, or other customer service matters.

2. How We Collect Information

We collect personal information through several sources.

Directly from you: When you place an order, create an account, subscribe to communications, or contact our team.

Automatically through our website: Through cookies, analytics tools, and similar technologies when you browse or interact with our Services.

From service providers: Including payment processors, shipping carriers, website service providers, and customer support partners.

From business partners: Where permitted by applicable law and relevant to the operation, improvement, or marketing of our Services.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

Order Processing and Fulfillment

To process purchases, verify payments, prepare orders, arrange delivery, provide tracking information, and handle returns, refunds, or exchanges.

Customer Service

To respond to inquiries, resolve issues, provide product assistance, and communicate important information about your orders.

Website Improvement

To understand how visitors interact with our website, improve navigation, maintain website functionality, and enhance the shopping experience.

Marketing and Personalization

To provide product recommendations, promotional offers, and marketing communications, where permitted by law.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those messages.

Security and Fraud Prevention

To protect customer accounts, detect suspicious activity, prevent unauthorized transactions, and maintain the security of our website.

Legal Compliance

To comply with applicable laws, respond to lawful requests, resolve disputes, and protect our legal rights.

Where required by applicable law, we rely on an appropriate legal basis for processing personal information, such as contractual necessity, legal obligations, legitimate interests, or consent.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support essential website functions and improve your shopping experience.

These technologies may be used to:

  • Maintain shopping cart functionality

  • Remember preferences and settings

  • Analyze website traffic and performance

  • Improve product recommendations

  • Measure advertising effectiveness

  • Support personalized advertising where permitted

You may manage certain cookie preferences through available website controls or your browser settings.

Disabling some cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

5. Marketing Communications

If you subscribe to our newsletter or otherwise authorize marketing communications, we may send you information about new products, promotions, special offers, and brand updates.

You can unsubscribe from promotional emails at any time using the unsubscribe link provided in our messages.

Even after unsubscribing from marketing communications, you may continue to receive essential transactional emails relating to your orders, account, payments, or customer service requests.

We will handle marketing preferences in accordance with applicable law.

6. How We Share Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our Services.

These parties may include:

Shopify: To operate our online store and support e-commerce functionality.

Payment service providers: To securely process payments, refunds, and payment verification.

Shipping and logistics partners: To arrange transportation, delivery, and shipment tracking.

Technology and service providers: To support website hosting, analytics, customer communications, security, and other business operations.

Marketing and advertising partners: To provide promotional services, measure campaign performance, and support personalized advertising where permitted by law.

Professional advisers and authorities: Where necessary to comply with legal obligations, respond to valid legal requests, or protect our rights.

We may also disclose information in connection with a merger, acquisition, restructuring, or similar business transaction, subject to applicable law.

Third-party providers may process information under their own privacy policies or contractual obligations.

We do not disclose personal information to unrelated parties for purposes outside those described in this policy unless permitted or required by law.

7. Shopify and Third-Party Services

Our website is hosted by Shopify.

Shopify may collect and process personal information to operate, maintain, secure, and improve the e-commerce services provided to our store.

Certain Shopify features may involve processing information across Shopify services or participating merchants, subject to Shopify's applicable privacy practices.

You can learn more through the following resources:

Our website may also contain links to external websites or services.

We are not responsible for the privacy practices or content of independently operated third-party websites. We encourage you to review their privacy policies before providing personal information.

8. Data Security

We take reasonable technical and organizational measures to help protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include secure payment processing, access controls, and the use of established e-commerce technology providers.

However, no internet-based service or electronic storage system can guarantee absolute security.

We encourage customers to use strong passwords, protect account credentials, and avoid sharing sensitive payment information through unsecured communication channels.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders

  • Maintaining customer accounts

  • Providing customer support

  • Managing returns and refunds

  • Meeting legal, tax, and accounting obligations

  • Preventing fraud

  • Resolving disputes and enforcing agreements

Retention periods may vary depending on the type of information, the purpose of processing, and applicable legal requirements.

When personal information is no longer required, we will delete, anonymize, or otherwise handle it in accordance with applicable law.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include:

Right to Access: Request information about the personal data we maintain about you.

Right to Correction: Request correction of inaccurate or incomplete personal information.

Right to Deletion: Request deletion of personal information, subject to applicable exceptions.

Right to Data Portability: Request a copy of certain personal information in an appropriate format, where applicable.

Right to Opt Out: Opt out of certain uses or disclosures of personal information for targeted advertising, or activities defined as the sale or sharing of personal information under applicable law.

Right to Withdraw Consent: Withdraw consent for certain processing activities where consent is the applicable legal basis.

Right to Appeal: Appeal certain privacy-related decisions where provided by applicable law.

You may submit a privacy request by contacting us at support@penmery.com.

We may need to verify your identity before processing certain requests.

We will respond within the timeframe required by applicable law and will not unlawfully discriminate against customers for exercising their privacy rights.

Where permitted, an authorized representative may submit a request on your behalf, subject to appropriate verification.

11. Targeted Advertising and Privacy Preferences

We may use cookies, analytics tools, and advertising technologies to understand customer interests and provide relevant advertisements.

Depending on your location, you may have the right to opt out of certain data sharing or processing activities associated with targeted advertising.

You may submit an applicable opt-out request through our website:

https://penmery.com/pages/data-sharing-opt-out

Where required by applicable law, we recognize supported Global Privacy Control (GPC) signals as requests to opt out of relevant data sharing or targeted advertising activities.

The scope of an opt-out request may depend on applicable law, the browser or device used, and whether we can associate the request with a customer account.

We do not treat ordinary browser "Do Not Track" signals as equivalent to GPC unless required by law.

12. Children's Privacy

Our website and Services are not intended for children.

We do not knowingly collect personal information from children under the applicable age threshold without legally required authorization.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact support@penmery.com.

We will review the request and take appropriate action in accordance with applicable law.

We do not knowingly sell or share the personal information of individuals under 16 years of age as those terms are defined under applicable privacy laws.

13. International Data Transfers

Penmery serves customers who may reside in different countries and regions.

To operate our business, personal information may be transferred to, stored in, or processed in countries outside your place of residence.

These countries may have data protection laws that differ from those in your jurisdiction.

Where required, we use appropriate safeguards for international transfers, which may include recognized contractual protections such as the European Commission's Standard Contractual Clauses or applicable UK transfer mechanisms.

14. Privacy Complaints

If you have questions or concerns about how we collect, use, or protect your personal information, please contact us.

We will review privacy-related complaints and respond in accordance with applicable legal requirements.

Depending on your location, you may also have the right to contact a relevant data protection authority or appeal certain decisions concerning your privacy rights.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers, or legal obligations.

When changes are made, we will publish the revised policy on our website and update the "Last Updated" date.

Where required by law, we will provide additional notice or obtain consent before implementing certain changes.

We encourage customers to review this page periodically.

16. Contact Information

For questions about this Privacy Policy or requests relating to your personal information, please contact:

Penmery

Website: https://penmery.com

Address: 1500 N Grant St Ste R, Denver, CO 80203, US

Email: support@penmery.com

Phone: +1 (720) 599-6363

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)

We appreciate your trust in Penmery and are committed to handling your personal information with care and transparency.