Shipping Policy
This Shipping Policy explains how Penmery processes and ships orders. Please review it before placing your order.
Order Processing
- Processing time: 1–3 business days (before shipment)
- Processing includes order verification, preparation, and packing.
- Orders are not shipped on weekends or U.S. public holidays.
Shipping Method
All orders are shipped by air.
Estimated Delivery Time
- Transit time: 4–6 business days after shipment
- Total estimated delivery time: 5–9 business days (processing + transit)
Delivery times are estimates only and may vary due to carrier operations, weather, customs or security inspections, and other factors beyond our control.
Shipping Costs
Free shipping on all orders.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number to monitor delivery progress.
Shipping Address
Please ensure your shipping address, email, and phone number are accurate at checkout.
Penmery is not responsible for delays or delivery issues caused by incorrect or incomplete information.
Failed Delivery or Returned Packages
If a package is returned due to:
- Incorrect address
- Failed delivery attempts
- Refusal of delivery
Please contact us. We will assist with reshipment or a return according to our policies.
Damaged or Missing Items
If your order arrives damaged or items are missing, contact us within 48 hours of delivery and provide:
- Photos of the item(s)Photos of the packaging (inside and outside)
- We will review the case and provide an appropriate resolution.
Contact Information
Address: 1500 N Grant St Ste R, Denver, CO 80203, US
Email: support@penmery.com
Phone: +1(720)599-6363
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)